We at Kristen Harper Art strive to provide our customers with the utmost satisfaction in their art purchases. However, we understand that there may be instances where a refund is necessary. Therefore, we have formulated the following refund policy to ensure a fair and transparent process for all parties involved:

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1. Eligibility for Refunds:

   • Refunds apply only to eligible purchases made directly through kristenharper.com.

   • Commissioned artworks are generally non-refundable unless there is a defect or error on the part of the artist or kristenharper.com

2. Refund Requests:

   • Customers must initiate refund requests within 14 days of receiving the artwork.

   • To request a refund, customers must provide proof of purchase and a detailed explanation for the request.

3. Valid Reasons for Refunds:

   • The artwork received is materially different from what was ordered.

   • The artwork arrived damaged or with significant defects not attributable to the customer.

   • The artwork does not match the description provided on kristenharper.com.

4. Refund Process:

   • Upon receipt of a valid refund request, Kristen Harper Art will assess the situation and may require additional information or evidence from the customer.

   • If the refund request is approved, kristenharper.com will initiate the refund process within 5 business days.

   • Refunds will be issued using the original payment method whenever possible.

5. Non-Refundable Items:

   • Commissioned or custom artworks that have been personalized according to the customer's specifications.

   • Custom framed prints or original art that have been personalized to the customer's specifications.

   • Artwork or prints that have been damaged or altered by the customer after delivery.

   • Artwork or prints that have been lost or damaged due to circumstances beyond kristenharper.com's control (e.g., natural disasters, theft during transit).

6. Cancellation Policy:

   • Customers may cancel their order within 24 hours of placing it, provided that the artwork has not yet been shipped or produced.

   • Cancellation requests made after this period may not be accommodated, especially for custom-made artworks.

7. Contact Information:

   • For refund requests or inquiries regarding our refund policy, customers can contact kristenharper.com's customer support at kristenharpersrt@gmail.com.

 

Please note that this refund policy is subject to change without prior notice. We encourage our customers to review this policy periodically to stay informed about any updates or revisions.

 

Kristen Harper Art reserves the right to refuse any refund request that does not meet the criteria outlined in this policy or is deemed fraudulent or abusive.

 

Last Updated: Feb 9, 2024

 

Thank you for choosing Kristen Harper Art. We appreciate your support and understanding.